Shipping policy

At The Mystic Flames legal entity MPAC SOLUTION every order is carefully packed to ensure it reaches you safely and beautifully. We work with reputed courier partners to provide a smooth and reliable delivery experience across India.

Order Processing & Dispatch

  • Orders are processed and dispatched within 2–3 working days during the regular/off-season period.
  • During festive seasons, sales, or periods of high order volume, dispatch may take 7–9 working days.
  • We do not process or dispatch orders on Saturdays, Sundays, or public holidays.
  • Once your order has been dispatched, a tracking link will be shared with you via email using the email address provided at checkout.

Delivery Timeline

  • Most orders are delivered within 7–8 working days after dispatch.
  • Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.
  • Orders are delivered to the shipping address provided by you at the time of placing the order.
  • Once an order has been handed over to the courier partner, delivery is subject to the courier company's operational timelines and service conditions. The Mystic Flames is not responsible for delays caused by third-party courier services.

Shipping Charges

We offer FREE SHIPPING on all orders above 999 INR across India.

There are no additional shipping charges based on the number of units in your retail order.

Our Shipping Partners

We ship through reputed courier agencies to ensure safe and timely delivery. In locations where standard courier services are unavailable, we may ship your order through India Post Registered Post or Speed Post, depending on service availability.

Damaged or Tampered Packages

We take great care while packing every order. However, if your package arrives damaged, tampered with, or in an unacceptable condition, please contact us immediately.

To help us resolve the issue:

  • Contact us via customer support - admin@themysticflames.in
  • Mention your Order ID when contacting us.
  • Please record a continuous, uncut unboxing video from the moment the sealed package is opened.
  • The unboxing video must clearly show the outer packaging, shipping label, package opening, and the products inside.
  • Please share the video with us within 24 hours of delivery.

An uncut 360 degree unboxing video is mandatory for us to process a replacement or refund request for products damaged during transit.

We will review the claim and assist you with the appropriate resolution as per our damage/replacement policy.

Important Note

While we take every precaution to ensure your order reaches you safely, delivery after dispatch is handled by third-party logistics partners. Delivery timelines may therefore vary in exceptional circumstances.

We appreciate your patience and understanding while your The Mystic Flames order makes its way to you.